Shipment processing time
All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed. Please also allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Shipping rates & delivery estimates
Shipping charges for your order will be calculated and displayed at checkout.
International Sales and Shipping
We do not ship all products to all countries. Screening licenses are currently limited to these countries. If your country is not listed, please sign up for updates to be notified when screenings in your country become available.
Customs, Duties and Taxes
As a general matter, we are not responsible for any international customs, duties and/or taxes applicable to your order. All such payments are your responsibility. Please note the following:
Domestic (United States) Sales: We collect sales tax in the States of California and Illinois for purchases made by residents of such States.
International Sales: Outside of the United States, any import any other taxes, customs, duties, sales tax and fees that might be levied by your local governmental authorities are your responsibility. We have no control over these charges nore can we predict what these charges might be. In addition, the customs authorities may require special documentation related to your order. Policies vary widely, so you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.
Return and Refund Policies
We want you to be completely satisfied with your purchase.
If you find that you need to return an item, please review the complete details of our return policy below to determine if any special return conditions apply.
Most items may be returned within 30 days of the arrival date for a full refund. While most items are returnable, all returns are subject to the following guidelines:
If an item is unopened, unused and within 30 days of receiving it, you can be refunded the original price of the item and any US domestic taxes paid. Please note that for all such returns we do not refund or reimburse shipping costs. For shipments outside of the United States we also do not refund or reimburse customs, duties or taxes paid by you.
Please click here and print out and complete the return shipment form. Then insert the completed form with your item and ship it back to:
Spring Green Films
1700 Green Bay Road,
For your protection, please send the item you wish to return via prepaid shipping that can be tracked. Please be sure to keep your receipt. We cannot guarantee refunds for returns sent pursuant to a non-trackable method.
Once we receive your returned item or items, if a refund is due, we will issue the refund to the original payment credit card used. Please allow 2-3 weeks for the refund to show on your account.
Our digital products are not returnable. (see “Digital Products; Playback Quality; Streaming” below).
Defective, Damaged or Incorrect Items
For defective, damaged or incorrect items, please contact us by email at firstname.lastname@example.org and we will rectify the situation as soon as possible.
Digital Products; Playback Quality; Streaming.
The playback resolution and quality of our digital products will depend on a number of factors, including, among other possible factors, the compatibility of the device on which the digital product is played and your bandwidth, which may increase or decrease over the course of your viewing. While we strive to provide you a high-quality viewing experience, we make no guarantee as to the resolution or quality of the content you will receive when streaming. Digital products may not be returned.
The copyright proprietor of the products being sold, Spring Green Films (“SGF”), provides a license to use of such products (including any applicable soundtrack) for private home use only, unless a special license for other uses (such as a public screening or for educational purposes) is obtained from SGF via our store at thegatefilm.com. All other rights are reserved to SGF. Private home use includes multiple screenings by yourself, with your immediate family and/or with a few friends, and excludes the exhibition of any such product at public locations, including, for example, theaters, private clubs, church buildings, libraries, museums, schools, public carriers, summer camps, hospitals, hotels, oil rigs, prisons, businesses, and other such locations. Any unauthorized copying, digital downloading or uploading, online streaming, editing, exhibition, renting, exchanging, hiring, lending, public performance diffusion and/or broadcasting of this content, or any part thereof, is strictly prohibited. Federal law provides severe civil and criminal penalties for the unauthorized reproduction, distribution, rental or digital transmission of a copyrighted work. Criminal copyright infringement is investigated by federal law enforcement agencies and is punishable by up to 5 years in prison and a fine of $250,000.