FAQs

FREQUENTLY ASKED QUESTIONS (FAQs)

The following are Frequently Asked Questions about “The Gate: Dawn of the Baha’i Faith” (referred to herein below as the “Film”).”

SCREENINGS

What is a screening license?

A screening license gives the buyer (“you”) the legal right to hold a public screening of the Film, when and if issued from the Film’s copyright owner with specific terms as to how the Film can be shown.

When you buy or rent a copy of the Film without a Community or Small Group screening license, you are granted a private screening license (i.e., for the your private personal use or with normal circle of your family and/or friends)  However, please note that it is not legal to buy a copy of ANY film and hold a public screening (i.e., in a home or large group setting) without the permission of the owner of the film.

See the discussion about “Community Screening” and “Small Group Screening” licenses below.

What is the difference between a Small Group Screening and a Community Screening?

As used on our website, there is a difference between a “Community Screening” and a “Small Group Screening,” and the licenses for each vary.

A Small Group Screening is any screening to a group of 20 people or less.   A Small Group Screening license provides the screening rights for one (1) such screening only.

A Community Screening is any screening open to the public, including in a classroom, at a library, in any group or community setting or at any space where a substantial number of persons outside of a normal circle of family and friends are gathered.  A Community Screening license provides for the right to make one (1) public screening of the Film to a large public group of any size and four (4) Small Group Screenings. Alternatively, an additional Small Group Screening can be made in lieu of the large Community Screening.

With both options, you get to keep the Film and can watch it as much as you like in a private setting.  Only the number of larger screenings (Small Group Screening or Community Screening) is limited.

Will the DVD stop working after a certain number of plays? How will you know how many times I screen it?

The DVD will not self-destruct or stop working after a certain number of uses.  We have no way to detect how or where you play the film. Licenses granted for a Small Group Screening or a Community Screening are on the honor system and we ask you to respect the legal terms of the license provided, in accordance with applicable copyright law.

Why can’t I select my country when I am trying to purchase a screening license for the film?

Screenings outside the United States are subject to the permission of the National Spiritual Assembly (“NSA”) of each country. If you do not see your country listed, it is because your NSA has either not yet considered the matter or has declined to have screenings.  You may notify your NSA that you are interested in screening the film. Please ask them to contact us at screenings@thegatefilm.com to indicate whether this is permissible or to request more information.

I just want to watch the film with a few people. Is that considered a Home Screening?

As noted above, you may order a personal copy of the film for watching in a private setting, either alone or with your normal family and a few friends, as many times as you wish.  Licenses are required for Home Non-Private Screenings and Community Screenings only. We consider a Home Non-Private Screening a small event, 20 people or less outside of a normal group of family and friends. If such a screening is sponsored by your Local Spiritual Assembly (LSA) or another organization and includes such outside guests, then it is a Home Non-Private Screening.

My screening will not be held at a home but will be 20 people maximum.  Is that considered a Small Group Screening or Community Screening?

This would be a “Small Group Screening” and you can purchase a Small Group Screening license in this scenario.

After my public screening(s), how can I use the DVD?

Rather than asking you to mail back the Film when you finish your public screenings, we are allowing you to keep the Film.  However, we ask that you follow the law. Again, the law does not prevent you from private use of the DVD or Blu-Ray, but does prohibit the making and dissemination of copies either physical or on-line.

How do I buy a Community or Home Non-Private Screening?

Click on the STORE in the website menu or go to https://thegatefilm.com/store to see the different screening options. Click on each one to see the specific terms and conditions that apply.  Then Click “Add to Cart,” then click “Proceed to Checkout.” Enter your billing and shipping information. After you make the purchase, we will arrange to ship you the Film.  You will also receive a confirmation email, including further information and screening materials.

Do I have to tell you every time I screen the film?

You do not have to give us notice of every screening, but we do like to keep a record of the communities that have held screenings and the number taking place. We will post it to our screening schedule on our website, but do not have to include the address if it is not open to the public.

Can I sell DVDs at my screenings or Baha’i Center bookstore?

Yes! You can obtain permission from us to sell DVDs that we manufacture and that you purchase from us at your screenings or Baha’I Center bookstores.  We offer bulk packages of DVDs, in quantities of 10 or 20 per box, at a 30% discount. You may not sell DVDs at other outlets without our prior written authorization.

Where do I get the screening promotion materials and what are they?

Once you purchase a screening, you will receive a confirmation email with suggestions for planning your event. In that email will be a link to all the downloadable materials, including a Screening Guide with our recommendations for planning and promoting your event.  You will also find a digital poster, e-flyer, synopsis, social media banners, tips and sample posts, a local press release, photos and more!

How can I see the film, if I do not want to host or attend a screening? I just want to watch the film.

We will have personal copies of the DVD, Blu-Ray and digital formats available for sale to MOST countries, starting in August 2018. Go to the STORE section of the website to place your order.

DIGITAL VIEWING & DOWNLOADS

Why is a personal DVD of the film $14.95 but it is $195.00 when it is used for a screening?

The DVD and digital download priced at $14.95 is intended to be used by the customer and can be viewed with a circle of family and friends. The Community Screening at $195.00 is a legal license for screenings of the film, planned with an invited audience and promoted to a public community, where the host has the option to charge for tickets.

How do I download the digital file after I purchase it?  What if I did not receive it?

After you purchase the digital download, look for an email from The Gate. In that email you will see a VOD link to access the film that starts with https://thegate.vhx.tv/.

Click on that link or copy and paste it into a web browser. Then Click Start Watching. Under the video player you will see a Video Downloads button. Click that button and  then click one of the file sizes listed. The larger the size selected, the higher the quality of the image, but the longer it will take to download. Once you click on the file size, it will begin to download to your computer or device. Save the file to your computer after downloading is complete.

If you did not receive the link, look for it in the confirmation email after you purchased. If you do not see the email, check your spam or junk folder.  If you still do not see it, please email info@thegatefilm.com and we will help.

The download is not working or I cannot get it to play. How can I get technical support?

First go to the support page which may have what you need to get it working, at https://support.vhx.tv. If you are still having problems, email support@vhx.tv for help with a specific question.

What is the file size and resolution of the digital version of The Gate?

We have the following sizes and resolutions available to select after purchasing the digital streaming and download of The Gate:

High-Definition 1080p 1.75 GB

High Definition 720p 898 MB

Standard Definition 540p 565 MB

Standard Definition 360p 234 MB

Standard Definition 240p 160 MB

Standard Definition 144p 99.4 MB

Do I have to download the film to watch it?

No, you can stream the film by clicking on the link in your confirmation email, and then select Start Watching to play the film.

Can I share my digital copy of the Film with others? Can I post it to Facebook, YouTube or any website?

No, this is strictly prohibited. Unlike loaning someone your personal DVD or Blu-Ray, sharing a digital file puts us at risk of piracy. It can result in sharing with an unlimited number of websites and with people who did not purchase the Film legally. It also risks that it will be posted on free sites, such as YouTube, without permission from the filmmakers.

How do I watch the film in a different language?
We now have The Gate available in multiple languages, on DVD and as a digital download. To oder your copy of the film, go to the Store page and select the product you want.
Multi-Language Digital Download: (Available Languages: English, French, Spanish, German, Persian, Polish, Portuguese, Japanese, Romanian, Bulgarian)
Visit the Store page and click on The Gate Digital Download. Select the language/version you’d like and click Add to Cart. Click on Proceed to Checkout and enter your billing information to confirm the order.   You will then receive an email with a link to your digital copy of The Gate. Click on the VHX link in the email and you will be redirected to the film. Click Start Watching. Next, Click on Video Downloads, below the video player. Select which file type you would like to download. Please note the larger file sizes are a better image quality but will take up more storage space on your device.
Multi-Language DVD:  (Available Languages: English, French, Spanish, German, Persian, Polish, Portuguese and Japanese)
Visit the Store page and click on The Gate DVD. Select the language/version you’d like and click Add to Cart. Click on Proceed to Checkout and enter your billing and shipping information to confirm the order. You will be emailed information on your shipment.

Why do I not see the film in the language I need?

We have versions of the film in multiple languages but we cannot do this for every language in the world. However, we are always working on adding more languages and you can email us to ask about a specific languages.

GENERAL

What is the film rated?

The Gate is not rated. We recommend the film be shown to audiences age 12 and older.

Can I show the Film (“The Gate”) on my local public TV channel?

No. The screening license does not include the right to show it on any TV and cable station. Broadcast rights are not available for sale to the public.  Please see our Terms and Conditions.

Can I get an unlimited use license for my library or school?

Yes, we will have an educational license available, which will allow schools and libraries to include the film in their collection and curriculum. Please email info@thegatefilm.com for more information.

When will it be on iTunes, Netflix or other movie viewing services?

The Gate is currently on iTunes, Amazon, Google Play and a number of other movie watching platforms. It is not on Netflix.

Can I make and distribute copies of The Gate?

No. The screening license does not include the right to make and distribute copies of the film.  This is piracy and prohibited by law.

Why do some people get to see the film for free on TV and others do not?

We are fortunate to have some ABC affiliates in North America broadcasting the film.  Each affiliate channel has the right to determine whether they would program it and they determine the schedule. We have no control where or when it airs.

How long will it take to receive the order?

We will ship your order within 1-3 business days. With standard shipping within the US, you will usually have it within a week to ten days.

If you are outside of the US, we suggest allowing 2-3 weeks with standard shipping.

Please note that any customs charges are the responsibility of the purchaser and the amount depends on each country’s customs laws. We are not able to know what amount this will be.

Further information on shipping and customs and taxes can be found in our Store Policies.

Are there any discounts or free copies for the Baha’i community?

While we may have promotions with discounts in the future, we do not have any specific plans to offer promotions or special discounts for any one type of community or organization.

For any people who do not want a screening, we are selling the film for personal use, at standard retail prices, on DVD, Blu-Ray and digital formats.

Why can’t I select my country when I am trying to purchase a personal copy of the film on DVD, BluRay or a digital version?

Due to various reasons we have determined that it would not be wise to distribute this film to certain countries. We hope that you will understand that this decision was reached after careful consideration.

Can I place an order by phone?

Unfortunately we are not able to take phone orders at this time. However, if you are having trouble using our store, please call: +1844 568 2975

DVD and Blu-ray with Free Shipping in the United States.ORDER
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